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OH Privacy Policy

Last Updated: September 24, 2018

At OH, we want to connect people through tutoring services and bring communities together. In this privacy policy, we tell you what information we receive from OH Students and tutors, and how we use it to connect Students with tutors and continue to improve our services. Below, we explain how you can share with other Students and tutors in the OH community as part of our mission to bring people together.

Scope of this Privacy Policy

OH (“OH,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “OH Platform ”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from OH users (“Users”), comprised of both OH Students (“Students”) and OH tutors (including Tutor applicants) (“Tutors”).

Information We Collect

A. Information You Provide to Us

Registration Information. When you sign up for a OH account, you give us your name, attended college and email address. For Tutors, we also require a photo ID, date of birth, billing address, and SSN.

Payment Method. When you add a credit card or payment method to your OH account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

Communications. If you contact us directly, we may receive additional information about you.

Tutor Application Information. If you decide to join our OH tutor community, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Tutors to help protect the OH community.

Payment Information. To make sure Tutors get paid, we keep information about Tutors’ bank routing numbers, tax information, and any other payment information provided by Tutors.

B. Information We Collect When You Use the OH Platform

Device Information. OH receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.

Usage Information. To help us understand how you use the OH Platform and to help us improve it, we automatically receive information about your interactions with the OH Platform, like the pages or other content you view, your actions within the OH app, and the dates and times of your visits.

Video Chat Information. We work with a third party partner to facilitate video conferences and messages between Students and Tutors who have been connected for a tutoring service. We receive information about these communications including the date and time of the chat. For security purposes, we may also monitor and/or record the contents of video sessions made on the OH Platform, such as those between Students and Tutors. You will be given notice that your call may be recorded, and by proceeding you agree to allow OH to monitor and/or record your call.

User Feedback. At OH, we want to make sure Users are always enjoying great tutoring services. Students and Tutors may rate and review each other at the end of every session. We receive information about ratings and reviews and, as we explain below, give Students information about Tutors’ ratings and reviews and vice versa.

Address Book Contacts. If you permit OH to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.

Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the OH Platform and interact with OH advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the OH Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the OH Platform.

C. Information We Collect from Third Parties

Third Party Services. If you choose to register for OH or otherwise link your OH account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.

Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs such as OH for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.

How We Use the Information We Collect

We use the information we collect from all Users to:

  • Connect Students with Tutors;
  • Provide, improve, expand, and promote the OH Platform;
  • Analyze how the OH community uses the OH Platform;
  • Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
  • Personalize the OH experience for you and your friends and contacts;
  • Send you messages and push notifications;
  • Facilitate transactions and payments;
  • Provide you with customer support;
  • Find and prevent fraud; and
  • Respond to trust and safety issues that may arise, disputes between Students and Tutors, and requests from government authorities.

How We Share the Information We Collect

A. Sharing Between Users

Sharing between Students and Tutors. Students and Tutors that have been matched for a tutoring session are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Students’ ratings of Tutors are shared with Tutors on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a tutor may be able to identify the Student that provided the rating or feedback.

Although we help Students and Tutors communicate with one another to arrange a video session, we do not share your actual phone number or other contact information with other Users.

B. Sharing Between OH and Third Parties

API and Integration Partners. If you connect to the OH Platform through an integration with a third party service, we may share information about your use of the OH Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.

Third Party Services. The OH Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the OH app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.

Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the OH Platform, including all of the things described in Section 3 above.

Other Sharing. We may share your information with third parties in the following cases:

  • While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
  • If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
  • With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the OH community, OH, or the public;
  • To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
  • If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
  • With our insurance partners to help determine and provide relevant coverage in the event of an incident;
  • To provide information about the use of the OH Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
  • Whenever you consent to the sharing.

Your Choices

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the OH Platform.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the OH Platform (such as receiving a notification that your ride has arrived).

Profile Information. While your name will always be shared with Tutors and Students, you can delete any additional information that you added to your Profile at any time if you don’t want Tutors to see it. Students will always be able to see Tutors’ names, rating, profile photos, and vehicle information.

Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile. If would like to terminate your OH account, please contact us at [email protected] with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the OH Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

Other

Data Security. We are committed to protecting the data of the OH community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Children’s Privacy. OH is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information.

Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the OH Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the OH Platform, you are agreeing to this Privacy Policy and any updates we make to it.

Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting us at [email protected].

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